Frequently Asked Questions
Everything you need to know before you step up to the plate.
How do I choose the correct bat size for my league?
Bat requirements vary by age and league (USA, USSSA, or BBCOR). We recommend checking your league's specific regulations or consulting our size guide to find the perfect length and weight drop for your height.
Do you offer glove steaming or break-in services?
Yes, we offer professional glove steaming services for all leather gloves purchased through our store. This process softens the leather and helps create a custom pocket, though some additional manual break-in is always recommended.
What is your return policy on customized jerseys and equipment?
Standard items can be returned within 30 days in original condition. However, custom-printed jerseys, personalized bats, and used protective gear cannot be returned unless there is a manufacturing defect.
How long does shipping take for heavy items like pitching machines?
Bulkier items like pitching machines and batting cages typically ship via freight. Delivery usually takes 7-10 business days depending on your location, and you will receive a tracking number once the pallet leaves our warehouse.
Are your aluminum and composite bats covered by a warranty?
Most high-performance bats come with a one-year manufacturer's warranty. Please keep your original receipt and the hologram sticker found on the bat, as these are required by manufacturers for any replacement claims.
Do you provide team discounts for bulk orders?
Absolutely. We offer tiered pricing for schools, travel teams, and local leagues ordering 12 or more units of the same item. Please contact our team sales department for a custom quote.